REFUND POLICY

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Custom orders
- Items on sale
- Some health and personal care items and body jewellery (such as earrings)


To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only issue a refund on items which are damaged upon arrival. We will make photos of how it left our shop and we would need photographic proof from you of the item being damaged when it arrives to you. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We don't accept exchanges or cancellations.

Shipping

To return your product, you should mail your product to:

Dark Echoes

42 Orchard Way

Northampton

Northamptonshire

United Kingdom

NN5 6HG

We advise to use a trackable shipping service, so we both can keep track of the order being returned. Otherwise we cannot garantee that we will recieve your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your purchased product to reach you, may vary.