Do you combine shipping when I buy multiple items?
Postage within the UK is free. For orders abroad, Yes we do. However, the website doesn't automatically combine postage, and charges the full price. But of course we will refund you the excess postage costs!
Do you ship bone art and bone jewellery outside the UK?
we can ship outside the UK but there will be shipping charges or sometimes, additional custom charges. BUT it is your responsibility to check your import laws, if your item is confiscated or destroyed by your customs, We WILL NOT TAKE RESPONSIBILITY, AND we WILL NOT REFUND. By purchasing items from us you are accepting that you are taking responsibility for importation of the goods and have made sure that the items can be imported into your country and/or state.
Customs may also add a tax and/or fee to your parcel that you have to pay before delivery, this is a tax added by YOUR government and cannot be predicted by myself, and cannot be paid by us.
Where do you get your bones and remains from?
The bones and remains we get, we find ourselves in the woods and clean ourselves, roadkill, and from trusted sources and taxidermists we've got to know through the years. Sometimes people give them to us as they find bones themselves! We never ever get them from (trophy) hunters, poachers or gamekeepers as we am strictly against this. We are huge aminal lovers and respect all animals, even after they have lived. You can find more info by clicking the "ethics" tab.
How long does a custom order/commision take?
This depends on what we have in stock. Sometimes It can take weeks to find particular bones, skull or insects. The cleaning and drying processes vary as well. Sometimes frames, domes or other supplies have to be obtained and that takes time too. All this taking into considerartion a custom order may take 2-4 weeks.
What happens if my order gets lost in the post?
This hardly ever happens but it always can occur. we always send signed and tracked, this way we can keep an eye on things and we will be able to refund when an order got lost.
What happens if my item arrives damaged?
we will refund if the item is damaged upon arrival, and we will need photographic evidence.
Do you pay for any customs and import taxes?
The buyer is responsible for any acustoms and import taxes, Dark EChoes is not responsible for delays due to customs.
Can I contact you with any other questions or concerns?
Of course you can and please do if there is something not clear. You can contact musby email: [email protected] or you can use the contact option on the website. You can also contact us on social media in a message.