Frequently Asked Questions

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The bones and remains I find locally and clean myself. Sporadically, I also get them from trusted sources and taxidermists I've got to know through the years. Sometimes people give them to me as they find bones themselves but I always ask how they are obtained! I never ever get them from (trophy) hunters, poachers, gamekeepers or dump sites used by hunters as I am strictly against this.  I am a huge animal lover respecting all animals, even after they have lived.  You can find more info by clicking the "Ethics" section.

I make short instructional videos on social media and YouTube and plan on doing more in the future. You can find some videos in the Work In Progress tab under the About section. 

Pinning butterflies, beetles, insects and invertebrates can be challenging when you just start out as they are dead and therefore very delicate. And I'm not even mentioning the inbetween steps! It takes time and a lot of patience. It took me a couple of years to do it right.

There are many tutorials online, I am just showing you what works for me. :)

 

Items will be posted twice a week. Also, please take note that delivery estimates are changing continuously due to overloaded postal services because of Covid-19. It is impossible to give estimates at this moment in time. 

Very important: I will send items out once the payments are processed and received. PayPal payments go through immediately, note that card payments will take longer to clear, sometimes up to a week. This is unfortunately out of my hands. I will not send orders out until payments are cleared. You will receive a dispatch email once your order has been shipped.

Accidents can happen as the nature of the pieces are fragile. Do not panic, most damage is repairable. Send an e-mail with clear photos of the damage and once the item is returned I will happily do so at no extra costs. I might not be able to return the piece in it's original state but I will do my best. Please keep in mind that antennae on butterflies and moths are the most delicate parts of their bodies and they can fall off. I am happy to fix this if it happens, but there is no guarantee it won't happen again during transit. 

My return address is always attached on the parcel. If lost, you can request it through email.

Returns will only be accepted on damaged items by postal services. Please check your parcel before accepting it and if it shows signs of damage, refuse to sign for it. This way the parcel will be returned back to me and I will investigate and issue a refund after inspecting and revising. 

Note that there will be no refunds nor returns on items on sale as I did in the past as a good gesture as this has been taking advantage of. I strictly advise NOT to open frames, domes, bottles etc. as they can get damaged. I am NOT responsible for that and therefore don't refund. In the event of opening products as mentioned above anyway and claiming it arrived damaged, no refund will be given. 

All orders through the website are sent out by Royal Mail 2nd Class Signed For. Returned orders must be returned within 7 days with Signed For and claims must be made within 24 hours. If you don't return it recorded and tracked as mentioned above, I am not responsible for loss of parcels by Royal Mail. I will not refund unrecorded parcels. Postage costs will not be refunded. 

Second Class Signed For post should arrive within 4 days, excluding bank holidays inbetween. Should your item not arrive within this time frame, please contact me and I will do my best to help, however I am not responsible for the performance of postal services. I don't accept lost item claims before above mentioned time.

I am responsible until I have proof that it is delivered. 

I do not post to the EU (Including Ireland) or anywhere outside the UK at this point in time. Please note I do not post to P.O. boxes either, I only send to addresses within the UK.

Please do if there is something not clear. You can contact me by email: [email protected] and for general enquiries you can use the contact form on the website. Please do NOT send any messages on social media as they easily get overlooked or lost.