Accidents can happen as the nature of the pieces are fragile. Do not panic, most damage is repairable. Send an e-mail with clear photos of the damage and once the item is returned I will happily do so at no extra costs. I might not be able to return the piece in it's original state but I will do my best. Please keep in mind that antennae on butterflies and moths are the most delicate parts of their bodies and they can fall off. I am happy to fix this if it happens, but there is no guarantee it won't happen again during transit.
My return address is always attached on the parcel. If lost, you can request it through email.
Returns will only be accepted on damaged items by postal services. Please check your parcel before accepting it and if it shows signs of damage, refuse to sign for it. This way the parcel will be returned back to me and I will investigate and issue a refund after inspecting and revising.
Note that there will be no refunds nor returns on items on sale as I did in the past as a good gesture as this has been taking advantage of. I strictly advise NOT to open frames, domes, bottles etc. as they can get damaged. I am NOT responsible for that and therefore don't refund. In the event of opening products as mentioned above anyway and claiming it arrived damaged, no refund will be given.
All orders through the website are sent out by Royal Mail 2nd Class Signed For. Returned orders must be returned within 7 days with Signed For and claims must be made within 24 hours. If you don't return it recorded and tracked as mentioned above, I am not responsible for loss of parcels by Royal Mail. I will not refund unrecorded parcels. Postage costs will not be refunded.